Tick Yes Blog

Tag - Customer Service

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The Stupidity of Silence

For my sins, I’ve been brought up to say “please” and “thank you” and even, heaven forbid, open the door for ladies. I know that such behaviour is archaic, uncool and totally unexpected in today’s ‘every man...

Rewards or Relationships

You have thousands of customers. They spend millions of dollars on your goods/services. Collectively, these people add up to the financial and market share reports you pore over every day. Individually, however, they’re a pain in the neck. Whenever...

What’s in a Social Media Policy?

Almost everything you post online is open for public viewing. This should come as no surprise but you wouldn’t believe how often a lack of common sense is the culprit in social media mishaps. Yes, there are numerous examples we could provide: People...

I’m not in the Mood for your Anger

By Martin Grunstein I have been in the speaking business since 1985 and heard some atrocious stories of poor customer service over the years but I had an experience on my recent family holiday that is up there with the best of them. My wife, two...