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Keep it Simple Part 1 – A Customer’s Perspective

Remember when the decision making process was less complex? Maybe it never was, but isn’t it a little trickier nowadays, you know, with this global network called the “Internet”, presenting all possible options plus one extra? Back in the old days...

I’m not in the Mood for your Anger

By Martin Grunstein I have been in the speaking business since 1985 and heard some atrocious stories of poor customer service over the years but I had an experience on my recent family holiday that is up there with the best of them. My wife, two...